Guide for DSL connection issues
- Powercycle your modem (and router if you are using one) by unplugging the power cord (if you happen to have an on/off switch leave it to on and unplug the cord) for 30 seconds. Plug them back in and wait for them to fully power up (as indicated by the lights on the display which will vary depending upon the brand of modem you have). If you are using a router, plug the modem in FIRST, waiting for it to power on fully and THEN plug in the router. I know all that may seem basic, but trust me... this can solve a lot of problems.
- If after powercycling, you are still unable to get online, check all wire connections both to the modem and to your computer. It doesn't take the wire being loose by much for the connection to fail.